Elnatan IT Solutions

Gauteng

34 Bouvardia Ave, Lynnwood Ridge, Pretoria, 0040

Western Cape

1 La Barrage Ave, Helena Heights, Cape Town, 7130

Call us:

083 459 0306

OUR RATINGS

we go the extra Mile

Call us:

Systems Engineer or Tier 3 Support Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related 
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:        Personal accident fund and Funeral plan More benefits to be implemented soon

We need a new family member in the capacity of a Systems Engineer (Level 3 Support Technician). You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide a top tier (Tier 3) of support: Advanced troubleshooting of servers, internet and network issues, as well as root cause analysis. You also need to plan and implement new infrastructure, as well as tier 2 support: Server monitoring and maintenance, backup testing, general support and training.

Knowledge and skills
  • UTM: setup, implementation, advanced (Sophos and FortiGate)
  • Advanced Threat Mitigation knowledge
  • Switching and VLAN’s
  • Servers: hardware and software config and troubleshooting, recovery
  • Server maintenance, root cause analysis
  • Remote Support
  • Cloud and Onsite Backups testing, impl. and Disaster Recovery
  • Advanced Exchange config, incl Fed, Clusters
  • Microsoft 365 deployment, support
  • Wireless infrastructure, incl Mikrotik, UBNT
  • VOIP including 3CX Phone system
  • Ability to train younger technicians
Qualifications:
  • A+ N+
  • MCSE
  • Matric
Experience:
  • 5 Years Support Desk
  • 3 Years Escalated Support
  • 2 Years Hardware
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills

Workshop IT Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related  based on experience
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:          Personal accident fund and Funeral plan

 

 

We need a new family member in the capacity of a Workshop Technician. You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide IT support in the workshop to setup new laptops and desktops, troubleshoot and fault finding.

Knowledge and skills
  • Backup and reload op laptops
  • Upgrade computer hardware and software
  • Identify hardware and software issues
  • Setup new computers for clients
  • Do remote maintenance
  • Log third party calls for faulty equipment
Be efficient in:
  • MicrosoftQualifications:
  • A+ N+
  • MSA
  • Matric
  • Driver’s license
Experience:
  • 2 Years workshop
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills