TRUSTED IT SUPPORT SINCE 1996
Elnatan is proud to announce our merger with Zazu Internet Services in the Western Cape. This merger enables us to provide trusted IT support from an office located in Somerset West. We are broadening our horizons for your benefit.
EXPERT TECHNOLOGY ADVISORS THAT SAVE YOU
TIME & MONEY
PROFESSIONAL IT SUPPORT & MAINTENANCE SERVICES
Flexible IT Maintenance SLA’s
Every business is unique which is why we have flexible, tailormade SLA’s with our customers.
We go the extra mile
We are dedicated to providing you with knowledge, determination, effort, persistence and research-based solutions.
Online and remote support
Tech mishaps happen. Computer glitches, system crashes, and device failures can bring any business to a standstill. This is why we resolve IT Help Requests remotely, as though you were troubleshooting in person.
Southern Africa Presence
With offices in Gauteng and the Western Cape, our support network covers clients across Southern Africa.
Your one stop IT shop
From providing a printer cartridge to a whole hosted virtual server we can help with it all.
OUR OFFER – YOUR BENEFIT
The SLA is a performance assurance clause provided by Elnatan to the client which ensures you get:
1. A specific response time in writing for all service interruptions.
2. A written of how interruptions will be fixed and how quickly
The SLA is the one item making the Elnatan team liable to you for performance. The most important reason to utilize an SLA is to ensure better service response. What is important is ensuring accountability from your carrier’s service team. You want to be sure you have a vendor who responds quickly because service interruptions impair your business
We understand that each business is unique which is why we build an SLA according to the business’s needs.
Our response times differ in regards to the action required. We aim to keep our response and resolution time as short as possible for our customers’ convenience.
We have been providing IT Support for over 25 years. We currently support between 2500 & 2800 devices across the country.
We have IT Auditing services where we take a look at your systems, evaluate and give recommendations.
We provide IT Support even when you or your team works from home.
Google Customer Satisfaction Rating
Tickets Closed Per Annum
Service Level Agreement Targets Achieved
BENEFITS OF USING A PROFESSIONAL IT COMPANY
Gain Time to Focus on Core Business Functions
Reduce Cost and Control Operating Expenses
Obtain On-Demand Resources