TRUSTED IT SUPPORT SINCE 1996

Elnatan is proud to announce our merger with Zazu Internet Services in the Western Cape. This merger enables us to provide trusted IT support from an office located in Somerset West. We are broadening our horizons for your benefit.

EXPERT TECHNOLOGY ADVISORS THAT SAVE YOU

TIME & MONEY

PROFESSIONAL IT SUPPORT & MAINTENANCE SERVICES

Flexible IT Maintenance SLA’s

Every business is unique which is why we have flexible, tailormade SLA’s with our customers.

We go the extra mile

We are dedicated to providing you with knowledge, determination, effort, persistence and research-based solutions.

Online and remote support

Tech mishaps happen. Computer glitches, system crashes, and device failures can bring any business to a standstill. This is why we resolve IT Help Requests remotely, as though you were troubleshooting in person.

Southern Africa Presence

With offices in Gauteng and the Western Cape, our support network covers clients across Southern Africa.

Your one stop IT shop

From providing a printer cartridge to a whole hosted virtual server we can help with it all.

OUR OFFER – YOUR BENEFIT

The SLA is a performance assurance clause provided by Elnatan to the client which ensures you get:

1. A specific response time in writing for all service interruptions.

2. A written of how interruptions will be fixed and how quickly

The SLA is the one item making the Elnatan team liable to you for performance. The most important reason to utilize an SLA is to ensure better service response. What is important is ensuring accountability from your carrier’s service team. You want to be sure you have a vendor who responds quickly because service interruptions impair your business

We understand that each business is unique which is why we build an SLA according to the business’s needs. 

Our response times differ in regards to the action required. We aim to keep our response and resolution time as short as possible for our customers’ convenience.

We have been providing IT Support for over 25 years. We currently support between 2500 & 2800 devices across the country. 

We have IT Auditing services where we take a look at your systems, evaluate and give recommendations. 

We provide IT Support even when you or your team works from home. 

ELNATAN

4.8/5.0

Google Customer Satisfaction Rating

15 874

Tickets Closed Per Annum

95.5%

Service Level Agreement Targets Achieved

BENEFITS OF USING A PROFESSIONAL IT COMPANY

Gain Time to Focus on Core Business Functions

Reduce Downtime

Improve Productivity

Reduce Cost and Control Operating Expenses

Obtain On-Demand Resources

Elnatan IT Solutions

Gauteng

34 Bouvardia Ave, Lynnwood Ridge, Pretoria, 0040

Western Cape

1 La Barrage Ave, Helena Heights, Cape Town, 7130

Call us:

083 459 0306

OUR RATINGS

we go the extra Mile

Call us:

Systems Engineer or Tier 3 Support Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related 
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:        Personal accident fund and Funeral plan More benefits to be implemented soon

We need a new family member in the capacity of a Systems Engineer (Level 3 Support Technician). You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide a top tier (Tier 3) of support: Advanced troubleshooting of servers, internet and network issues, as well as root cause analysis. You also need to plan and implement new infrastructure, as well as tier 2 support: Server monitoring and maintenance, backup testing, general support and training.

Knowledge and skills
  • UTM: setup, implementation, advanced (Sophos and FortiGate)
  • Advanced Threat Mitigation knowledge
  • Switching and VLAN’s
  • Servers: hardware and software config and troubleshooting, recovery
  • Server maintenance, root cause analysis
  • Remote Support
  • Cloud and Onsite Backups testing, impl. and Disaster Recovery
  • Advanced Exchange config, incl Fed, Clusters
  • Microsoft 365 deployment, support
  • Wireless infrastructure, incl Mikrotik, UBNT
  • VOIP including 3CX Phone system
  • Ability to train younger technicians
Qualifications:
  • A+ N+
  • MCSE
  • Matric
Experience:
  • 5 Years Support Desk
  • 3 Years Escalated Support
  • 2 Years Hardware
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills

Workshop IT Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related  based on experience
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:          Personal accident fund and Funeral plan

 

 

We need a new family member in the capacity of a Workshop Technician. You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide IT support in the workshop to setup new laptops and desktops, troubleshoot and fault finding.

Knowledge and skills
  • Backup and reload op laptops
  • Upgrade computer hardware and software
  • Identify hardware and software issues
  • Setup new computers for clients
  • Do remote maintenance
  • Log third party calls for faulty equipment
Be efficient in:
  • MicrosoftQualifications:
  • A+ N+
  • MSA
  • Matric
  • Driver’s license
Experience:
  • 2 Years workshop
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills