Support Solutions

A team of highly skilled technicians is ready to provide you with any ICT support

Our support will either be remotely or on site. We have an optimised ticketing system that allows us to get to your request immediately to eliminate downtime by ensuring your systems run smoothly and efficiently, saving you money. We have systems in place that can detect issues before they occur, thus again reducing downtime. Elnatan provides support on an Ad-hoc basis and on monthly service level agreements. For our SLA’s we offer emergency assistance after hours and on weekends 365 Days a year.

Elnatan helps you achieve reduced down time, higher proficiency and increased profit

Let's Begin

Desktop and Server Support

Desktop and Server Support

It can be annoying to deal with everyday I.T. problems that may occur. Elnatan eliminates this factor by providing you with efficient, knowledgeable and professional support for all your computers and servers that you utilise

Remote, Onsite support

Remote, Onsite support

We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

Security

Security

We ensure that all your information is safe and holds its integrity by implementing best practice network security for business

Monitoring

Monitoring

We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

  • Desktop and Server Support

  • Desktop and Server Support

    Desktop and Server Support

    It can be annoying to deal with everyday I.T. problems that may occur. Elnatan eliminates this factor by providing you with efficient, knowledgeable and professional support for all your computers and servers that you utilise

  • Remote, Onsite support

  • Remote, Onsite support

    Remote, Onsite support

    We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

  • Security

  • Security

    Security

    We ensure that all your information is safe and holds its integrity by implementing best practice network security for business

  • Monitoring

  • Monitoring

    Monitoring

    We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

Desktop and Server Support

Desktop and Server Support

It can be annoying to deal with everyday I.T. problems that may occur. Elnatan eliminates this factor by providing you with efficient, knowledgeable and professional support for all your computers and servers that you utilise

Remote, Onsite support

Remote, Onsite support

We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

Security

Security

We ensure that all your information is safe and holds its integrity by implementing best practice network security for business

Monitoring

Monitoring

We are equipped to assist you either remotely, over the phone or we can always come out to your site to resolve any problems that may arise daily

our process

How we do the job

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo Maecenas faucibus mollis interdum. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus.

01.
Contact

Lorem ipsum dolor sit amet, consectetur

Get quote

Lorem ipsum dolor sit amet, consectetur

02.
Development

Lorem ipsum dolor sit amet, consectetur

03.
Delivery

Lorem ipsum dolor sit amet, consectetur

04.

we go the extra Mile

Call us:

Systems Engineer or Tier 3 Support Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related 
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:        Personal accident fund and Funeral plan More benefits to be implemented soon

We need a new family member in the capacity of a Systems Engineer (Level 3 Support Technician). You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide a top tier (Tier 3) of support: Advanced troubleshooting of servers, internet and network issues, as well as root cause analysis. You also need to plan and implement new infrastructure, as well as tier 2 support: Server monitoring and maintenance, backup testing, general support and training.

Knowledge and skills
  • UTM: setup, implementation, advanced (Sophos and FortiGate)
  • Advanced Threat Mitigation knowledge
  • Switching and VLAN’s
  • Servers: hardware and software config and troubleshooting, recovery
  • Server maintenance, root cause analysis
  • Remote Support
  • Cloud and Onsite Backups testing, impl. and Disaster Recovery
  • Advanced Exchange config, incl Fed, Clusters
  • Microsoft 365 deployment, support
  • Wireless infrastructure, incl Mikrotik, UBNT
  • VOIP including 3CX Phone system
  • Ability to train younger technicians
Qualifications:
  • A+ N+
  • MCSE
  • Matric
Experience:
  • 5 Years Support Desk
  • 3 Years Escalated Support
  • 2 Years Hardware
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills

Workshop IT Technician

Elnatan is a fast-growing and dynamic IT Company with offices Headquartered in Pretoria. We provide onsite and remote ICT services to small to medium businesses in Southern Africa.

Our values are
  • good customer service
  • love your neighbour
  • have a good attitude
  • being an expert in your area of work
  • going the extra mile.
Job Specifications:
  • Location:          Lynnwood Ridge, Pretoria
  • Availability:      Soonest convenience
  • Salary:              Market related  based on experience
  • Leave days:     15 days, after 5 years 20 days
  • Benefits:          Personal accident fund and Funeral plan

 

 

We need a new family member in the capacity of a Workshop Technician. You will need to be able to troubleshoot on different IT environments/infrastructures, focused on Microsoft systems. Your key accountabilities will be to provide IT support in the workshop to setup new laptops and desktops, troubleshoot and fault finding.

Knowledge and skills
  • Backup and reload op laptops
  • Upgrade computer hardware and software
  • Identify hardware and software issues
  • Setup new computers for clients
  • Do remote maintenance
  • Log third party calls for faulty equipment
Be efficient in:
  • MicrosoftQualifications:
  • A+ N+
  • MSA
  • Matric
  • Driver’s license
Experience:
  • 2 Years workshop
Desired talents:
  • Patience
  • Multitasking
  • Adaptability
  • Commitment
  • Communication
  • Customer Service
  • Phone etiquette
  • Bi-lingual (English and Afrikaans)
  • Excellent troubleshooting skills